We’re here for you
We know that your business depends on our business being up and available 24/7/365. To meet this challenge we invest in our infrastructure ensuring all production environments are Highly Available and deployed across multiple physical sites.
To deliver our service we aggregate hundreds of sites and rely on a number of upstream service providers, so the scope of events that might affect the delivery of our service are not always within our control, and incidents do happen. When they do, we want to ensure you are notified and have reliable access to clear and timely updates about affected services.
Until now we’ve communicated incidents via our System Notices page on the Credit Sense dashboard and our status indicator on the Lead Market dashboard. Although this was the best incident notification offered in our space, we felt we could do better.