Deciphering dishonours

Posted by Rick Meredith on 2020-09-16 15:09 AEST

What do you need to know about dishonours?

Understanding a customer's history of dishonoured payments is an essential part of any credit assessment. Not only do you need to know whether the customer’s transaction history contains dishonours, you probably also want to understand:

  • what kind of payments they were for
  • how many there were
  • how recently they occurred
  • whether or not they’ve since been resolved.

Unfortunately, the way dishonours are recorded in customers’ transaction histories doesn’t make it easy.

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Topics: Credit Sense, New Zealand, Australia, Canada, decision points, dishonour