Introducing our status page

Posted by Rick Meredith on 2020-06-05 06:06 AEST

We’re here for you

We know that your business depends on our business being up and available 24/7/365. To meet this challenge we invest in our infrastructure ensuring all production environments are Highly Available and deployed across multiple physical sites. 

To deliver our service we aggregate hundreds of sites and rely on a number of upstream service providers, so the scope of events that might affect the delivery of our service are not always within our control, and incidents do happen. When they do, we want to ensure you are notified and have reliable access to clear and timely updates about affected services.

Until now we’ve communicated incidents via our System Notices page on the Credit Sense dashboard and our status indicator on the Lead Market dashboard. Although this was the best incident notification offered in our space, we felt we could do better.

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Topics: Credit Sense, Lead Market, New Zealand, Australia, Canada

Responsible lending compliance just got easier

Posted by Rick Meredith on 2020-05-11 09:05 AEST

Responsible lending is a journey of continuous improvement, and as the COVID-19 pandemic has reminded us, on a constantly shifting terrain. And from home. Now we’re all doing it from home.

One important aspect of responsible lending is affordability. Affordability assessment requires a reasonable inquiry into the customer’s income and outgoings to understand their ability to meet all the financial obligations they will commit to if they enter into a credit contract. We have solutions to help lenders make reasonable inquiries about a customer’s income and outgoings, however, this post focuses on expense classification.

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Topics: Credit Sense, New Zealand, Australia, Canada

Hardship Support service

Posted by Rick Meredith on 2020-05-11 09:05 AEST

A significant number of people have been directly affected by the COVID-19 pandemic and are dealing with profound changes to their financial circumstances. Lenders are working hard to support affected customers, however the increased volume of hardship applications can affect their ability to achieve well considered, appropriate and timely outcomes for customers. 

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Topics: Credit Sense, New Zealand, Australia, Canada, hardship

Get better insights into spending habits with our categorised report

Posted by Rick Meredith on 2020-05-11 09:05 AEST

The right analysis for the right customer.

Credit Sense offers several report options, each tailored to suit different business use cases and customer data types. Together with custom Decision Points, they deliver valuable and consistent insights and enable our clients to make good decisions, quickly! 

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Topics: Credit Sense, New Zealand, Australia, Canada

Getting gig-y with it

Posted by Rick Meredith on 2020-03-03 17:03 AEST

With more and more people working in the gig economy, being able to identify sources of customer income can make a big difference.

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Topics: Credit Sense, New Zealand, Australia, Canada, decision points

Alternative Services market now live

Posted by Nurein Samsuri on 2020-01-21 15:01 AEST

Lead Market can now connect customers with alternative service providers! 

If we can’t connect your customer with a suitable lender, we can now offer them the opportunity to be connected to alternative lending, or finance-related providers like rental or budgeting services.

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Topics: Lead Market, Australia, Alternative Services


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